PHI Coffee & Pancake (太古城道)

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Item: PHI Coffee & Pancake (太古城道)
Rating: 3
Author: jenliky

283 食評

味道

環境

服務

衛生

抵食

8230

太古

$51-100

西式 All Day Breakfast 咖啡店

215

條款及細則:
餐廳:	PHI Coffee & Pancake (太古城道)
優惠:	於此國泰夥伴餐廳用餐賺里 ! 國泰會員於夥伴餐廳消費可賺高達HKD4 = 2里數。受有關條款約束。
立即加入國泰會員計劃，今日開始累積里數！
國泰會員每次可賺取「亞洲萬里通」里數之消費額上限為港幣10,000元。會員於國泰夥伴餐廳作合資格消費，每港幣4元可賺取1里數。而渣打國泰Mastercard®客戶憑卡消費可享每港幣4元賺取2里數，包括合作夥伴餐廳合資格消費之餐膳里賞（每港幣4元賺取1里數）及基本餐飲類別之合資格簽賬獎賞（每港幣4元賺取1里數）。賺取之「亞洲萬里通」里數將根據餐飲與膳食消費，包括服務費、稅項及小費的總和而計算。惠顧特定推廣套餐或不可賺取「亞洲萬里通」里數。請預先向個別「賺里餐廳」查詢。賺取的「亞洲萬里通」里數將於認可餐膳消費交易後10個工作天內存入會員的賬戶。

須受其他國泰條款及細則約束。

jenliky

等級1

This wasn’t the first time I dined at Phi in Taikoo. Just on April 26, I had the best experience there—Great service, new dinner set menu that came with soup, main dish, two soufflé pancakes, and a drink. Today everything changed! There’s no more set menu. I ordered an All Day Breakfast. The manager refused to replace the pancakes with soufflé pancakes. Her reasoning was that each batch of batter makes 3 soufflé pancakes so they can’t make 2 for me even if I paid for them. (What happened just last week then when I just got 2 soufflé pancakes that came with the dinner set?) Okay, fine. So I ordered the dish and WAITED FOR NEARLY 20 mins. No food! The manager said the reason for the delay is that the chef broke the eggs and need to cook again… really!? That took another 5 minutes. Finally my meal came. No apologies whatsoever. The food was good. But as I ate, I witnessed the waitress opened a bag of chips, pulled down her mask and ate. Meanwhile she kept chitchatting with the manager and had so much fun not serving tables. The other waiter was playing with his phone and was reluctant to serve. Finally an old couple came by and asked the servers whether there’s tea set. The manager handed the elderly the a la cart menu, saying that there’s no set and went outside to talk on the phone. The old man was upset and left. I was very upset seeing all these. I finished my food, stacked up utensils on the plate, and waited for the check. None of the servers looked at my direction. They were either talking to one another or on their mobile phones. They simply decided not to serve! I don’t think they deserve that 10% service charge. The manager should be fired because the entire crew was so much more professional last week. I have no idea what happened.