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2018-10-13
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I visited Kuma Ramen with my best friend on Saturday and fortunately, we didn't have to wait at all. The method of ordering is each individual diner will fill out a sheet of paper, so you can customize all your preferences for your ramen. The ramen arrived shortly we ordered and it was quite delicious, especially their aburi pork. My whole experience went downhill when it came to paying. We requested for the bill to be separated for the two bowls of ramen and the cashier (young woman, couldn't g
The method of ordering is each individual diner will fill out a sheet of paper, so you can customize all your preferences for your ramen. The ramen arrived shortly we ordered and it was quite delicious, especially their aburi pork.
My whole experience went downhill when it came to paying. We requested for the bill to be separated for the two bowls of ramen and the cashier (young woman, couldn't get her name) immediately felt irritated and told us that she cannot separate the bill unless we tell her in advance. We totally understand this because we didn't read the warning properly.
My best friend and I didn't have the exact change - one ramen was $85 and we only had $100 bills. My friend suggested that since the bill cannot be split, perhaps the cashier can just give us back our own change separately, which would be 2 x $10 and 2 x $5 for the both of us. Upon hearing our suggestion, the cashier furiously opened the cash register to give us the change accordingly, then slammed it unnecessarily loud to let us know that she is angry and irritated.
I am NOT complaining because your staff wouldn't give way in splitting the bill near the end because we understand this is your policy. What we don't understand is WHY do we have take in your staff's attitude? I will not return to Kuma Ramen nor will I recommend to any of my friends because it is unacceptable that your customers get treated this way for a minor issue. Last time I checked, you're not the only ramen restaurant in Hong Kong or even in Sheung Wan so I don't see my point of returning.
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