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2011-10-08
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At first arrival, the watermark seemed fairly impressive. We had considered a couple of restaurants that night but figured we'd give this a try after looking at the menu. We knew that this was a more expensive restaurant from the prices on the list - and as such expected the level of service, quality of food, and timeliness of our food arriving at our table to be top notch. Unfortunately this was not the case.After we had sat down and looked through the menu, the waitress arrived and we asked fo
After we had sat down and looked through the menu, the waitress arrived and we asked for a recommendation on the steaks. It seemed like she kept going in circles, not really knowing in depth about the food. She gave 2 suggestions - both of which seemed like she was advised these were the choices she should say rather than actually having tried the food herself and give an actual preference. Descriptions of the food were vague and unhelpful.
We ordered a bottle of red wine, oysters, and 2 steaks.
The oysters were good - nothing out of the ordinary. After I had got the steaks we waited about 40 mins until the steaks arrived...way too long I'd say. We kept eating the bread on the table instead. When the steaks arrived, we were pretty excited - but once we started eating, it was very underwhelming - especially for $400+ HKD each steak,.
We both ordered steaks medium rare and mine came out more medium-well done. I've cooked a number of steaks in the past and knew just by the feel of my steak that it was not medium rare and that it was going to be way too dry, tough, and chewy for what I ordered - once i put it in my mouth, it was confirmed. I had raised it to waitress, and they did not acknowledge that fact. They did not even ask the question - "What would be your preference? Is this what you ordered?" A waitress trying to prove the customer wrong is not good customer service at all.
In addition, I had asked for blue cheese sauce and was given this yellowish sauce, definitely not blue cheese - I flagged down a waitress and asked what sauce it was, she said it was bearnaise sauce and would check with the kitchen. After a while, she did not return. I flagged down another waiter and asked what sauce it was, he said it was blue cheese. What blue cheese sauce tastes nothing like blue and is yellowish...simple, another sauce.
Overall, the restaurant came across as aesthetically pleasing, but really needs work on the quality of service (the waiters/waitresses did not know their menus, what their foods should taste like or look like). Unfortunately, I cannot say that I will come here or recommend it again - there are other restaurants with great views that I believe have a much better dining experience than this one.
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