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2024-10-27
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I enjoyed the karaoke in the lounge in my previous visits to Arcadia, so I booked the VIP Room for birthday celebration, but the VIP Room experience was disappointing. The food and drinks were great, but it's strange that they always run out of glasses, that's absurd for a bar & restaurant. The sound insulation in the VIP room was poor, we could barely hear the music in the room when a much louder music was playing outside in the lounge. What worse, the music volume was not adjustable!!!!!! The
The food and drinks were great, but it's strange that they always run out of glasses, that's absurd for a bar & restaurant. The sound insulation in the VIP room was poor, we could barely hear the music in the room when a much louder music was playing outside in the lounge. What worse, the music volume was not adjustable!!!!!! The restaurant should really work on the VIP Room's sound insulation if they intend to have more VIP room bookings. Also, one of the lights (the birds cage light) was out, this was unacceptable! We made our booking more than 2 weeks in advance, and I was surprised that no one (eg. manager, cleaner, waiter etc.) noted the light bulb was out and there was no spare light bulbs! The bird cage light was obvious more than just a light, it was also a signature decoration of the room. The services was just okay but not to the standard we expected for a VIP Room. We needed to go out and get help each time we wanted to order more drinks and food, and there were empty dishes left on the table for the whole night that were not cleared. I expected the manager or at least a senior staff to come and check on us and see if we needed to order more every now and then, eg. every 30 minutes? We are customers who would not mind to spend more and tip more if there were better services, but the waiters did not show any intention to help. We would have spent more that night if we did not have to go out and ask for help each time we wanted to order more.
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