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2025-06-09
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The service at this restaurant is not good There seems to be little communication between the waitstaff and the kitchen, causing customers' food to arrive late.Last Sunday, around 1:30 PM, I went there to eat. We ordered one dipping noodles and one Tai snapper white soup ramen. The waiter (named B) told us that the dipping noodles would take a bit longer, about 15 minutes. We said that was fine since I was having the dipping noodles and my friend was hungrier, so he could eat first. However, aft
Last Sunday, around 1:30 PM, I went there to eat. We ordered one dipping noodles and one Tai snapper white soup ramen. The waiter (named B) told us that the dipping noodles would take a bit longer, about 15 minutes. We said that was fine since I was having the dipping noodles and my friend was hungrier, so he could eat first. However, after about 15 minutes, my dipping noodles arrived, but my friend's bowl still hadn't come. Five minutes later, two bowls of Tai snapper white soup ramen arrived at the table next to us. My friend had ordered the same dish, and they sat down after us, so I didn’t understand why ours was still delayed.
I then approached the waiter (named KaHo), who claimed that the restaurant had received complaints about the time difference in serving dishes at the same table, so they tried to serve everything together. I mentioned that my dipping noodles had already gone cold and questioned why the other table, which ordered later, received their food first. The previous waiter B had only said that my noodles needed to wait, not that there was a policy about serving food together. KaHo responded that the kitchen staff was having some issues. I asked for the name of the kitchen staff, but he didn't know at first, then later mentioned it was KanSei.
KaHo helped to call over waiter B, but B's attitude was rather casual, saying, "Sorry about that lor," and claimed the kitchen was preparing the food. He refused to explain why I wasn’t informed about the food serving policy. I believe as a customer, I should have the option of whether to have the food served together. In the end, we waited another five minutes before we could eat.
I asked KaHo if there was a mechanism for reporting issues, and he said there wasn’t; I could only leave a comment on Google Maps. So, I wrote this review. KaHo's attitude was actually quite okay; he might not have been able to resolve the issue. However, waiter B had problems from taking the order to following up. I suggest the company improve their service. As for whether there are kitchen issues, I can't say, but I hope the company investigates. Overall, this meal was disappointing; there's no reason for such experiences at a Japanese restaurant.
呢間餐廳嘅服務真係好一般，侍應同廚房係無咩交流，顧客啲嘢食會遲來先上岸。
話說星期日去下午約一時半去咗呢度食，我哋叫咗一個沾麵一個鯛白湯拉麵，侍應(名字:B)話沾麵要等耐啲，大約15分鐘，我哋話無問題，因為我係食沾麵嗰個，我朋友比較餓，所以佢食先okay。點知過咗大約15分鐘，我個沾麵到咗，我朋友嗰碗都未到，然後過多5分鐘，隔離枱兩碗鯛白湯拉麵都到齊，我朋友明明同佢哋叫同一個，而佢哋遲過我哋入席，我唔明點解我哋會仲遲。於是我搵咗侍應(名字KaHo)，侍應KaHo聲稱餐廳畀人投訴過同一枱上菜時間差太遠，所以盡量一齊上，我話我已經沾麵都凍晒，以及點解係隔離枱遲過我個沾麵都係佢哋上先，而剛才侍應B係話我個沾要等，唔係話有呢個一齊上食物嘅政策。侍應KaHo話廚房師傅有啲狀況，我叫佢畀廚房師傅個名我，佢話唔知，後來先話我知係KanSei。另外侍應KaHo有幫我搵埋侍應B過嚟，但侍應B態度好輕佻，話"咁唔好意思囉"，就話廚房整緊架啦，又拒絕回應我點解無話我知啲麵要一齊上，我諗我係顧客我都可以選擇係咪一齊上掛。最後我哋再等多咗5分鐘先有得食。
我問侍應KaHo有冇個案回報機制，佢話無，叫我只可以喺Google map留言，因此我打咗呢篇文。侍應KaHo態度其實尚好，可能只係佢解決唔到件事，但侍應B由落單到之後跟進都有問題，建議公司好好整治，至於是否廚房也有問題，我不得而知，但希望公司也調查一下。最後，呢餐飯食得唔開心，日本人餐廳無理由畀啲咁嘅事發生。
張貼
