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2023-08-15
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Ordered a mocha - asked for a cold one with no ice and the cashier person said no - it has to come with ice - they can only reduce the ice (why? Why so illogical and inflexible?). So I opted for a hot mocha instead.After I paid, the cashier said are you a member and I said no and then she told me you can download the app and save points - I mean what’s the point of asking “after” the transaction?Then I asked if I can have cream on top and they told me only the cold mocha can have cream added to
After I paid, the cashier said are you a member and I said no and then she told me you can download the app and save points - I mean what’s the point of asking “after” the transaction?
Then I asked if I can have cream on top and they told me only the cold mocha can have cream added to it and they can’t for the hot one - omg what an illogical frustrating policy.
And for a $46 mocha - it really tasted mediocre - not worth the price or the hype! Also saw afterward that they don’t use fresh milk like Meiji but some unknown Australian brand milk - disappointed - no wonder the mocha didn’t taste nice. The customer services/attitude of the staff there is also of very low to mediocre quality - loud, blunt and unfriendly. Disappointed and won’t come again for sure.
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