I was really looking forward to trying out Greyhound at Festival Walk because I'd heard some good things about the menu. Unfortunately, the service I received was so off-putting that it ruined the whole experience for me, and I won't be returning.
Our server, who was Filipino, was seriously rude. There was no welcome, no smile—nothing that made me feel like a valued customer. It felt like every request we made was a huge bother to them. Even simple questions about the menu seemed to annoy our server, who would just give short, snappy answers.
The worst part was how our server handed over the receipt—it was almost like it got thrown at us. Plus, being addressed with a "What?!" when trying to get their attention was just plain disrespectful.
I get that everyone has bad days, but this was beyond that. It really impacted our meal, and not in a good way. The management really needs to improve customer service quality. Good service can make or break the dining experience, and it’s clear there’s significant room for improvement here. I hope this feedback helps because I believe no one should have to deal with such an unwelcoming atmosphere, especially when they're out to enjoy a meal.
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