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2023-05-13
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I am writing to express my disappointment and frustration with the experience and terrible food that I had in your restaurant. As a customer, I was expecting to enjoy delicious food and a warm and welcoming atmosphere. Instead, I was subjected to unprofessional service and racism from one of your chef and waitress which can be summarized in three parts. 1. The chef ignored us for long periods of time and pretend don’t understand our needs and questions. Throughout our meal, our chef pretended no
1. The chef ignored us for long periods of time and pretend don’t understand our needs and questions. Throughout our meal, our chef pretended not to speak English and Mandarin and refused to communicate with us. As a bilingual country, I attempted to speak to him in English, but he continued to pretend not to understand us. When we confront him and his boss because of his attitude and unprofessional service in Mandarin. He started to understand every words we said, but still refuse to answer in English or Mandarin. Although the restaurant accepts Alipay & Visa & Wechat all the different payment and we can make reservation on WeChat, but for language, only Cantonese.
2. After receiving our bill with Alipay, the app shows “transaction successful” . Instead of check with the bank, the waitress asked us to pay the bill twice, and accusing us of not paying. We have waited 20 minutes for the waitress confirmed the transaction with the bank. Without any apologize, as we all felt that our integrity was being questioned, and we were being unfairly treated. She said she don’t understand how her POS work.
3. The food is terrible, our chef served us totally different dish compared to other customers who were seated nearby. Although we had ordered the same set, the food that was served to us was of inferior quality and size compared to what was served to other customers. The chef dropped a sushi onto the towel. Instead of apologizing and offering to replace the dish, he picked up the food and proceeded to serve it to us, we have filmed it, and we will post on all the social medias. We strongly believe that this was a result of our race, as we were the only people who speak Mandarin in the restaurant at the time.
We attempted to communicate our concerns to the restaurant, but rather than addressing the situation, they actively blocked our message and ignored our requests. It is unacceptable for anyone to be made to feel unwelcome or discriminated against based on their race, and I am deeply disappointed that this happened in restaurant. Furthermore, the service I received from your staff was not up to the standards I would expect from a restaurant of your caliber. The chef and waitress were unprofessional, unfriendly, and inattentive.
You guys need to learn what is professionalism.
張貼
