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2021-03-01
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I made my reservation online on 3 Feb for the Monday Mussels promotion and at that time received a clear confirmation from your end. When I visited your restaurant on 22 Feb and informed your staff that I've made a booking for the all-you-can-eat mussels, your staff told me that this promotion is only for Monday night. I couldn't believe that I was not informed of this update by any means before the visit when you already have all my contact information recorded!What's more irritating is that th
What's more irritating is that the staff mentioned they didn't call individual customer for this change because it is already on the website. Come on, from when it is a customer's responsibility to check your website everyday for any update of your business? Isn't it entirely your responsibility to inform a customer on any changes after a booking was made? Or at the very least express your apology to any affected customer which I didn't get any!
Though I still stayed for the meal after all this happened, I feel really disappointed about this matter which I have never experienced in the past visits. I was almost like being cheated to made a visit and forced to consume something that I was not intended to!
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