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2019-09-07
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A few friends of mine were having a blast at the happy hour session. Everything was good and the staff was friendly and we were having a good tine. My friend laughed a little too loud and the manager, Tom Robinson came and told us to keep our voice level down. Which we were okay with but the tone of voice and attitude he had was unacceptable. We paid to leave as we didn't want to cause a disturbance, but when my friend asked him for his name and business card, he defensively said, "I don't have
As a customer, customers are always first and he should be patient and care about his customers. I understand that business is bad and stressful durng this time but this is not a good approach to treat it's customers. Swearing at customers and making things personal is unacceptable. I would not come back again. Please stay away from the manager, his name is Tom Robinson. He is not qualified to be a store manager. His staff were great tho. He should leave the restaurant so his team can run the restaurant better, at least his customers would have a better experience. Tom Robinson, on the other hand needs to work on his customer service and take some management courses. This is not the way to treat customers, we weren't even causing trouble.
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