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2016-12-23
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I am a repeated customer to this restaurant. Food was good and service has been ok and hence we decided to go back again today. Today is my 5th visit within the last 3 months.Reservation was made and so no waiting time at all. But restaurant was busy which is understandable since it's near Xmas.However, service was terrible. We sat down and ordered at 12:30. 4 set lunches with 2 additional orders of snacks. Snacks arrived fairly quickly. However, by 1:00 our set lunches were still missin
Reservation was made and so no waiting time at all. But restaurant was busy which is understandable since it's near Xmas.
However, service was terrible. We sat down and ordered at 12:30. 4 set lunches with 2 additional orders of snacks. Snacks arrived fairly quickly. However, by 1:00 our set lunches were still missing. What upsetted us most was that a table behind us, who sat down almost 15mins after us, have their exact same set lunches arrived before ours. We asked the waitors if those were meant to be our order. The waitress came back first with an embarrassing look on her face and asked if she can offer us some other food first while our set lunches were being cooked. Then we asked again if they have sent the wrong order to the wrong table. A waitor then came to us and said the order was arranged by the cook and he didn't look at all sorry when he said that. We were like "eh ? isn't your cook following orders took by you guys ? if he arranged the orders in such a way, does it mean you have missed our orders ?" Then we hurried them to get our orders done without arguing more. But it would have made us feel better if they would at least apologise for missing our order. Anyway...
Meals came in another 10mins. Food quality was like before but must say the ox-tongue was half the size in thickness as before (and I do have the same meal every time I go !!!)
After our meals, we asked for the bill and asked for our ice-cream mochi. Guess what... they said they have run out of stock ! It really did make us wonder if a well established restaurant would not have ordered extra for busy period like Xmas (and mind you, we left at 1:30 with the restaurant still packed. So they must have come short of 30-40 mochi today) or if the waitors were upset with our complains and hence....
All in all, not a very pleasant experience especially when it meant to be celebrating Xmas.
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