Al Dente (已結業)

題外話/補充資料： I called to make a reservation and was told that we needed to make a $500 deposit for a party of 12. We thought that was inconvenient but we obliged and paid the deposit - in person - way ahead of the date of the dinner. On both occasions - making the reservation over the phone and paying the deposit in person - we asked the following questions: 1. What's the corkage fee? - Answer: $150 2. What's the cake cutting fee? - Answer: $100 3. Can any of the above be waived or is there any discount? - Answer: No When we arrived, we took out our bottle of champagne and was told that for champagne, the corkage would be $300 and even more for Magnum (which was what we had). "But we weren't told when we made the reservation," we said. The manager said, "That's the way it is." Then we gave them the cake. He asked, "How big is the cake?" We said, "2 lbs." And guess what, we were told that the cake cutting fee had to be $200 because it's a "big" cake. I went up to the manager who was standing by the cashier. Originally he had a stiff smile on his face. I said to him, "I was the one who made the reservation and there was no mention of any additional charge for bigger bottles or champagnes. Neither was I told that a 2-lb cake would be considered big and the cake cutting fee would go up." The manager looked at me - with no smile anymore - and said, "Oh they know all that." "So they just forgot to tell me?" I asked. He did not reply - and just looked away. At one point, he talked to a couple - 2 customers sitting at a table not too far from us. After he finished speaking, the 3 of them turned around and looked at us with a sneer on their faces. It was too obvious that the manager was talking negatively about us. We decided to leave. We asked if there was any minimal charge. The manager said: Just order whatever you need. So we ordered food that just exceeded $500 - the amount which we already paid for - and then asked for the check. The manager (and now we know his name - MAN ZUR) came over with a black face and asked, very rudely, "Why? Why are you leaving?" We told him why and then asked for his business card - which I already mentioned above. We can understand forgetfulness. We can understand that people sometimes mistakes. But we cannot tolerate bad attitude and rudeness. Not only did Mr Man Zur fail to treat his customers with basic respect, but he forgot to respect himself and his own profession as well.