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2022-02-06
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I placed an order in online delivery platform. .After confirmed the order, I went to the shop within 10 minutes and asked a staff whether my drink was ready. The male staff said not yet so I waited further 15 minutes..After that, the order was cancelled by them for no reason. The shop manager told me to replace the order and wait again. I said it was intolerable and asked whether they could make my order first. It was because I confirmed the order with them beforehand and it was not my false. Th
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After confirmed the order, I went to the shop within 10 minutes and asked a staff whether my drink was ready. The male staff said not yet so I waited further 15 minutes.
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After that, the order was cancelled by them for no reason. The shop manager told me to replace the order and wait again. I said it was intolerable and asked whether they could make my order first. It was because I confirmed the order with them beforehand and it was not my false. They claimed that it was internet issue but I still needed to wait another 25minutes.
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The most furious part was that, the shop manager said:
等25分鐘係好基本，你再落過就再排，我唔會做左你果杯先，你想快咪排隊walk-in 落單，我大把單，前面排緊2x 杯，你再落過就重新再排，無人叫你係網上外賣平台落，你可以唔落嫁、你可以唔飲嫁，我有2x杯快唔到嫁，你等唔到唔好飲啦
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If that’s the case, what was my purpose of confirming my order with the male staff before? The attitude was totally unacceptable. Does it mean I need at least 50 minutes for this drink? I know it takes 25 minutes, so I ordered in online delivery platform in advance and walked to the shop. However, was it fair to me to wait further 25 minutes and got blamed by your shop manager?
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If any management see my comment here, you may check the CCTV in your shop at around 5:20~5:40pm, 6 Feb 2022 (Sunday). You can see the sophisticated response from your shop manager.
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