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2021-09-12
766 瀏覽
Elegant environment with high ceiling, good atmosphere. Food: I wouldn’t complain so farWine paring: Disappointing - contains mid-low price range beverage. The wine doesn’t really pair well with some of the dishes, as the taste of wine taken over the food. Service - Disappointing For fine dining standard + Michelin two stars , I think the service was really not acceptable and up to standard. 1. I booked dinner at 630pm and arrived 15mins earlier, the restaurant is still closed without anyone in
Food: I wouldn’t complain so far
Wine paring: Disappointing - contains mid-low price range beverage. The wine doesn’t really pair well with some of the dishes, as the taste of wine taken over the food.
Service - Disappointing
For fine dining standard + Michelin two stars , I think the service was really not acceptable and up to standard.
1. I booked dinner at 630pm and arrived 15mins earlier, the restaurant is still closed without anyone in the front desk. Restaurant should have inform guests that that they open at 630pm sharp to avoid guests waiting or shouldn’t take 630pm booking.
2. Dietary restrictions has marked clearly on booking and I have called two times the restaurant to make sure they’re well noted. Before / while ordering : Different staffs came over asking the dietary requirements - 3 times. As restaurant staffs should have studied or prepared on guest dietary in advance of that evening?
3. Guests seated for 10 mins, there’s no staff serving water to the guests(There’s only 2-4 tables came in and the staffs were standing in a corner - chatting)
4. Booking has marked as birthday celebration. The dessert that came to the table was without birthday message on it. 10 mins later, they send another dessert with birthday message. That’s really unpleasant...
Staffs should totally get trained to be more attention to detail, proactive and well organise.
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