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2014-10-26
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went to restaurant to eat Hot Pot as price was 118 hkd per person. Food was okay but when coming to pay for bill wanted to charge us 158 hkd as they say it was weekday price but on the board outside nothing states this. Spoke to manager and they just gave us a menu to say it states this there and just walked away to let us look at it. Asked another manager as we were not happy about the price and said they are unable to do anything about this as price is final. Asked 3rd manager who went away an
After this experience we would not go to this restaurant anymore as service was terrible and managers showed no sign of customer service skills. I dont know where they learned there customer service from but they certainly need to go back to retrain and maybe rethink if they are suited to working in a restaurant. One unhappy customer and one lousy restaurant that is has poor standards.
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