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In hindsight, all the red flags were there from the beginning and we should have left immediately.  Instead, we paid $1300 for less than $130 worth of service. Utter disappointment. This was a special occasion to celebrate recent personal milestones. We had picked this place because of its positive reviews across sites and its promising menu. We had booked for 2pm on a Saturday. When we arrived, the place was bustling from its brunch service.Before eating- A baby cockroach was crawling on the wa
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In hindsight, all the red flags were there from the beginning and we should have left immediately.  Instead, we paid $1300 for less than $130 worth of service. Utter disappointment. 

This was a special occasion to celebrate recent personal milestones. We had picked this place because of its positive reviews across sites and its promising menu. 

We had booked for 2pm on a Saturday. When we arrived, the place was bustling from its brunch service.

Before eating
- A baby cockroach was crawling on the wall close to the seafood buffet.
- The manager said he would return with the a la carte menu, but never did.
- Another waitress told us they were not serving a la carte, then backtracked and said some mains were not available. Most notably, no Boston lobster which I had been really looking forward to. 
- A young waiter had no idea they were not serving certain food. 

During the meal
- Soup arrived before bread. Lobster bisque ($168) had lumps of cream that refused to dissolve. Mushroom soup ($138) was advertised to contain truffle but we could not taste any.
Bread
60 瀏覽
1 讚好
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Bricks of bread arrived completely cold on the outside. They were colder inside. And so hard that it hurt to chew.
Maryland crab cake
$228
33 瀏覽
0 讚好
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Crab cake ($228) was sent to the wrong table. Taste was fine, though I had expected the traditional, smaller 2 patties.
US ribeye and fries
$648
45 瀏覽
0 讚好
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French fries ($88) were pathetic and not unlike those served in fast food chains.
US ribeye
$648
37 瀏覽
0 讚好
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US rib eye ($648) was cooked to medium-rare, when we had ordered medium. We had been given the wrong knives and had a terrible time trying to cut the steak. 

Why didn't we kick up a fuss? 
The staff was completely overwhelmed and wholly understaffed. Another table of 4 had one of their mains arrive 30 min late and refused it. It's obvious the manager and host were having a difficult time keeping up with the lunch crowd and responding to nonstop requests.

Finally, we asked for the bill twice.  We had 10% off - yay, no service charge!

Eat here at your own cost. 

127 瀏覽
1 讚好
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題外話/補充資料: They also serve Main St Deli, which is cheaper.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
張貼
評分
味道
環境
服務
衛生
抵食
用餐日期
2021-01-30
用餐途徑
堂食
人均消費
$700 (午餐)