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2008-08-11
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I couldn't believe the services that I received at Swiss Chalet. Waiters are not particularly helpful and the manager (whom I suspect is Swiss?) was simply rude. To be honest, the food isn't bad. The services ruined the entire experience though! I simply cannot understand what take them so long to give us the wine menu and take our order. I think we spent like 15 minutes waiting for someone to take our orders and forever for them to get me a glass of water! In particular, it was my friend's birt
To be honest, the food isn't bad. The services ruined the entire experience though!
I simply cannot understand what take them so long to give us the wine menu and take our order. I think we spent like 15 minutes waiting for someone to take our orders and forever for them to get me a glass of water!
In particular, it was my friend's birthday and so we bought her a small birthday cake. I was told by the waitress that they would charge us 50 - 100 hkd for having the cake there. I asked her to speak to her manager to see if they can somehow waiver that and she came back saying if we order at least one dish, the manager said he can waiver the extra charge. I went like "1 dish? or course we are ordering dishes" and she was like "oh that's fine then".
So on top of dishes (which we are going to order anyway... duh..) we also ordered a bottle of italian chianti. Surprise surprise they also charged as 100 for the cake! A cantonese-speaking waiter said oh because you didn't order dessert so we charge you 100 for the cake. I said I understood that if we order dishes then thats fine. He said oh you know our waitresses speak English so you could have misheard DISH and DESSERT! ......................................
The thing is 100 is not a lot for a 1000+ meal but we felt cheated.
I complained to the manager saying this is the not the kind of services that I have expected from a restaurant of this calibre. He wasn't even trying to explain or saying something nice.. he just went like "this is how it is...." Well, nothing much we can do but to tell them that we are never ever returning to this hideous place.
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