This is my first time leaving a review on Open Rice. I was so disappointed w the restaurant , highly rate on Asia Tatler that I had to leave a feedback so others won't have to go and go through what I went through. I booked for 8pm and got there just after 7pm as I had remembered they had a nice bar and wanted to celebrate my partner's birthday with a nice bottle of champange. First signal that things were going to go wrong that night was the bar. Sadly, they've changed it and what was a chic bar lounge now has turned into a half dining area with square ottomans lined up against the glass window. Awful. Obviously they are trying to pack tables in for productivity, so taste & decor goes out of the window. We ordered a bottle of Louis Roederer Cristal $3500 to celebrate. Ten minutes later, we were asked to leave and move to our table because apparently they had a function there which they apologized they "forgot" to tell us about. Bad sign #2. We were quite shocked at this poor level of service but still agreed to move (what could we do?). Bad sign #3, our table was at the end of dining hall just near the entrance which was a disappointment . I spoke to the manager about the bar experience and the location of our table. He apologized and came back later to offer to move us to another table, we stayed where we were. Needless to say, the rest of the dinner was a bad memory. We ordered 2 appetizers, a 7-pc combo, a Robatayaki Kinki Fish, a Waygu, and a Garlic rice. It came out to be $5500 (yes excluding the Cristal champagne). The most expensive was the Kinki fish at $1200 for a fish that was overcooked and on the salty side. I also guess it means each wagyu cube of meat was $200. In the end, the manager never came back to check on us to see if we were alright. We didn't expect anything but it was sad it never occurred to him that it may have been a good idea to offer a complimentary dessert or something small "on the house" just to appease our bruised experience. A small gesture doesn't cost much. The last time I was here at 8 months ago, and it is clear they've changed their positioning and target customers since then. I noticed more dining tables had been added so the main dining hall isn't and doesn't feel as luxe as before. The overall service level is poorer than before, lots of staff scurrying around in dk grey suits equipped with walkie-talkies. I don't mind paying alot but it has to be worth it - the ambience, the level of attention and professional in service, the quality of presentation. There is a certain sophistication one expects. Inakaya was NOT worth it. Yes the view of HK cityline is amazingly great but in my mind, Inakaya is a bad memory and nothing more than yet ANOTHER restaurant in TST geared towards tourists. I will never come back again.
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