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2022-05-26
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Nice food, great ambience but unfortunately - horrible service. Spaghetti was too thick but al dente. Fish was average. The dessert was the highlight and I appreciate how the chef put thought into designing it. The main issue with this restaurant is that the staff is egocentric and not well trained. On my first encounter, one of them accidentally poured water on my bag but he did not apologize at all and even did not address this issue. He just changed my napkin, wiped my bag, cleaned the table
Spaghetti was too thick but al dente. Fish was average. The dessert was the highlight and I appreciate how the chef put thought into designing it.
The main issue with this restaurant is that the staff is egocentric and not well trained.
On my first encounter, one of them accidentally poured water on my bag but he did not apologize at all and even did not address this issue. He just changed my napkin, wiped my bag, cleaned the table and walked away. He did not even offer to replace the spilt water. This was astonishing.
On my second encounter, the sommelier/waitress (in the manager’s presence) opened a bottle of wine with a similar name and label to the one we ordered, and it turned out that the wrong bottle (which was thrice more expensive) was consumed. This was subsequently found out and put forward to the manager but, instead of exploring if there were any miscommunication or misunderstanding between the parties at the time, the manager said no one raised any issue when the bottle was opened so this was not their fault and that is the end of the matter.
It is the first time I receive such an impolite reply from a fine dining restaurant. It is absolutely disappointing and I will not go back again.
张贴
