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2020-06-01
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6pm booking for a table of 2. We arrived between 6:05-6:10. But for some reason we still had to wait outside for 5 minutes for the restaurant "to get ready for us" before going in. not acceptable for a michelin starred hotel restaurant. Shouldnt you guys be expecting us and ready to serve?Ordered the Full amber experience menu. Food was solid but not adventurous. the combination of tastes and ingredients are not as creative/innovative or you can say - outdated. Weak courses - Spanish beef tender
Ordered the Full amber experience menu. Food was solid but not adventurous. the combination of tastes and ingredients are not as creative/innovative or you can say - outdated. Weak courses - Spanish beef tenderloin with black garlic and black vinegar sauce (tough piece of meat and boring sauce). Coconut custard with palm sugar and raisins(would have been better if they 'brulee-d it in my opinion, but still too simple for a restaurant this caliber).
By the entree/main course (tenderloin), i felt a CUT/PINCH ON MY LIPS. I realised the wine glass for the bottle of wine that i ordered was chipped. Informed the sommelier, John, about it. He simply said sorry and took away the chipped glass and returned with a new glass and left. I would have thought he would give me a new glass of wine but anyway, maybe i was asking for too much.
I still had roughly one glass of wine left in my bottle but the empty glass stayed on my table. no one never-ever bothered to check and bothered to fill in the empty glass sitting in front of me. This EMPTY GLASS sat on my table for at least 10 minutes. So, should i pour for myself in a michelin-starred restaurant or what? Felt super awkward . I even tried to act like i was pouring for myself a few times and no one ever paid attention to pour for me. Again, this lasted for at least 10-15 minutes ,with am empty glass sitting in front of me. Felt Super embarrassed and I finally had to someone to pour for me. They obviously apologised but the damage had been done - chipped glass, non-attentive service. THIS IS NOT MICHELIN SERVICE. Maybe I really should have grabbed the bottle and poured for myself pitifully.
The rest of the meal ran smoothly but the damage had been done. The bill came and I had been charged for the full bottle of wine even thought I had been given a chipped glass for a majority of my meal and cut my lips with it. No one poured my wine after complaining about it. No one came over to apologise after the meal as well.
Maybe they were trying to give me a lesson? Not sure . overall food was OK but too safe. I think more creativity could have been there and challenge our palates. Unfortunately, given the service this place neither worth the star nor the money.
张贴