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2015-06-23
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I have a very poor dining experiences at North Point branch on June 25 dinner time. It was a big surprise that we tried to order some signature dishes, eg \"片皮鴨\", \"沙溪燒米鴨\", \"污糟雞\"...but we were told that they are all sold out, the time is only 8pm.Finally, we have no choice then ordered a Set Dinner \"豐盛套餐\" costs ($998) together with 2 additional dishes on that night. A steam fish is mentioned on the Menu, however, it came up with a fish fillet hot pot, we then asked the waitress and a male
I have a very poor dining experiences at North Point branch on June 25 dinner time.
It was a big surprise that we tried to order some signature dishes, eg \"片皮鴨\", \"沙溪燒米鴨\", \"污糟雞\"...but we were told that they are all sold out, the time is only 8pm.
Finally, we have no choice then ordered a Set Dinner \"豐盛套餐\" costs ($998) together with 2 additional dishes on that night. A steam fish is mentioned on the Menu, however, it came up with a fish fillet hot pot, we then asked the waitress and a male assistant if that was the one mentioned on the menu. They insisted that was the same dish mention on the menu, we then challenged them why is not a steam fish , that was obviously a hot pot fish fillet. They then explained fish can be made in different ways...maybe the chef made mistakes... They didn\'t have any senses to apologies or return it back to the chef. Finally we can\'t stand for this explanations.. we seriously requested for change back to the original steam fish, the waitress reluctantly take the dish back and make change. Afterwards, this waitress served our table with very poor attitude.
Actually the overall waitresses were not willing to help, there are all waiting for the closing time as they all playing with their smart phones or chatting happily.
The quality of staffs in North Point Branch are below standard and training is needed for this group of staffs in order to maintain the high standard of brand image.
張貼