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2023-05-01
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Although the staff were very gracious and friendly, they seem to be very poorly trained in food safety & food allergies. For an F&B establishment, this is very concerning.I ordered the corn & zucchini fritters, which came out quite bland, the batter of the fritters was still wet, undercooked and they were room at temperature. Perhaps they're meant to be served / cooked that way, similar to a Japanese okonomiyaki? But in my experience, fritters are served hot and crispy, cooked through with no we
I ordered the corn & zucchini fritters, which came out quite bland, the batter of the fritters was still wet, undercooked and they were room at temperature. Perhaps they're meant to be served / cooked that way, similar to a Japanese okonomiyaki? But in my experience, fritters are served hot and crispy, cooked through with no wet batter.
I also ordered the Berry Bomb smoothie which has strawberries, blueberries & raspberries in it. I informed the staff about my raspberry allergy, which she noted. However, my drink came out with tons of raspberry seeds in it which I spat out into a napkin. I double checked with the staff again, the male staff said the berries come in a big mixed bag that's why they couldn't be separated, but then the female staff reassured me there is NO raspberries in my drink. The restaurant was full, therefore the conversation was haste. I took her word for it as she was the staff for my table. I took another couple of sips after she reassured me, but my throat started itching a few minutes after. At which point I realized there were definitely raspberries in there and stopped drinking immediately.
I mentioned it to the staff again and the male staff confirmed the berries definitely come in a mixed bags, but they had handpicked the raspberries out of my drink before blending it.
I tried to explain to them that is not how allergies work and they need to request their boss for a proper training about food safety, cross contamination & food allergies. I was lucky that I only ever get mild discomfort, some people have severe allergies that could be lethal.
Despite all that, I want to reemphasize that the staff really tried their best. They remained gracious and polite while running a full house that day.
I just wish they were better trained and took customers' allergies more seriously. Because even after I tried to explain, they still brushed it off like it was no issues.
I hope the restaurant manager / owner sees my review and invest some time & effort into training their staff better. Both front of house and back of house before someone gets seriously hurt.
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